Here is a list of frequently asked questions to help you understand about the services that we provide to our Patients and Caregivers.
What kind of services does Alliance Total Care, LLC (ATC) provide?
We provide Personal Care and Supportive Home Care Services to assist adults, seniors and persons with disabilities living at the comfort of their own home. You can apply for just one service or both services, depending on your situations.
How do I apply for services with Alliance Total Care?
It’s simple. You can click here to apply for services online or you can stop by our office between 9-5, Monday through Friday, to apply in person.
You’ll need the following information when applying with us:
- Your physician contact information
- Proof of Insurance
- Medical History
How long does it take to process my application?
Our application process usually takes up to four weeks or sometime longer depending on your situations. Incomplete information will delay in processing your application. The lack of responsive from your physician may also cause delay in processing your application. Please call our office regularly to check on your application status.
Can I transfer from another agency?
Yes, you can. You have the right to choose which agency to help you or your loved one manage your healthcare needs at home. Before you transfer, please consult with one of our care managers so we can give you the proper steps to take in order for your transfer to be as smooth as possible.
What if I have a child who also needs Personal Care Services at home?
We provide services for all ages as long as they meet state and federal guidelines.
Can a family member be my caregiver?
Yes, a family member can become your caregiver as long as they are not a minor, your spouse or a legal guardian. This is the best option since they’re your family member, they know your healthcare situations and someone who you can trust.
What if I don’t have a family member who can be my caregiver?
No need to worry. We have a pool of candidates readily available to work for you and care for your healthcare needs at the comfort of your own home. All caregivers are trained and required to go through our hiring process according to state and federal guidelines before he/she can be assigned to work with a patient.
Do I have to pay out of pocket or will services cover under my insurance?
If you have State Medicaid T19 or HMO insurance, they will usually pay for services. If you have private insurance, please consult with your insurance agent before applying. We accept both private and public pay. If you don’t have any coverage and you need to apply for benefits, please click here
for information on how to apply.
How many hours can I qualify for Services?
Depending on your health conditions. Our nursing staff will do a thorough assessment with you and work with our insurance carrier to determine your eligibilities for services. Please keep in mind that all patients must receive a Prior Authorization from their insurance carrier before service begins.
Who is responsible to pay for my Caregiver?
All caregivers are employees of Alliance Total Care LLC. We pay competitive wage and our payroll is bi-weekly.
Do you provide training?
Yes, we offer caregiver training classes to prepared individuals to work in the home healthcare field. Click here
for more information and registration.
For additional information or questions, please contact our office at 414-269-9899. Thank you!